Refund & Cancellation Policy

Please read this policy carefully before making any purchases or unlocking contact details on the Gharalo platform.

1. Digital Services & Unlocks

Gharalo provides a digital service where users pay a micro-fee to unlock direct owner contact details and unwatermarked photos for specific properties. Once the payment is successful, these contact details are immediately unlocked and delivered to the user digitally.

2. Non-Refundable Purchases

Because the core offering is a digital service and the information (contact details and photos) is instantly consumed upon unlocking, all completed unlock purchases are strictly non-refundable. We do not offer refunds, cancellations, or exchanges once a property's details have been unlocked.

3. Technical Issues & Support

While our system is designed for instant delivery, we understand that technical glitches may occasionally occur. If you have been charged but the property details were not unlocked or delivered due to a technical issue on our end, please reach out to our support team within 24 hours of the transaction.

To report a technical issue, please contact us at support@gharalo.in with your transaction ID and the property details. We will manually verify the issue and ensure the service is delivered to you.

4. Cancellations

As the unlock process is instantaneous, there is no window for cancellation after initiating a payment. Please ensure you are certain about unlocking a property before proceeding with the payment.